Job Description:
The Solution Support Engineer’s role is to support the delivery of
complex Document Imaging and Business Process Optimization solutions
to our numerous clients across a wide-spectrum of industries while
also supporting our Electronic Content Management team. This
individual will be an innovative engineer able to design end-to-end
document capture, business process automation, and content
management solutions. The Solution Support Engineer will build,
oversee, and optimize our technical imaging solutions we implement
on behalf of our clients. The individual who fills this role will
automate our imaging projects to ensure we recognize the efficiency
and effectiveness of current technology. The Solution Engineer will
apply proven communication, analytical, and problem-solving skills
to build technical solutions on behalf of our customers while also
helping to identify, communicate, and resolve issues to maximize the
benefit of their investment.
Responsibilities:
- Use prior experience to implement automated solutions in support
of our imaging and digitization projects.
- Is comfortable working in an imaging and digitization
department, including building projects in capture software and
configuring scanners of all sizes for project execution.
- Builds customized reporting for each scanning project set up and implemented.
- Provides solution support to tickets submitted by external
clients and internal colleagues.
- Install and maintain the performance of database servers and
install, upgrade, and manage database applications.
- Rebuild scanning production environment using industry best
practices to fully automate digitization process.
- Participates in ECM projects as a lead or support engineer,
which includes the configuration of e-forms, workflows, and
business rules. Leading discovery, prototype review, testing and
training sessions is included.
- Develop documentation of systems, modifications, upgrades,
patches, and workflows for existing systems and applications.
- Participate in any variety of meetings and work groups to
integrate activities, communicate issues, obtain approvals,
resolve problems and maintain specified level of knowledge
pertaining to new developments, requirements, and policies.
- Provide training to end users.
- Perform other related duties as assigned.
We are an equal opportunity employer. All qualified
applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability or veteran status. We are a
drug-free workplace.
